1. FAQ


Here are some of the common questions we get asked on a daily basis about our services.

Our support hours can depend on which support plan you are on. Our default hours are 9:30am – 5:30pm GMT Monday-Friday, depending on the time of year.

We also have a 24-hour support line for out of hours emergencies which you can call on : 0800 1933 655

You will need to be on a maintenance plan to receive website support.

If you have website requests that require more than your dedicated monthly time of a maintenance plan, we’ll let you know. We provide additional hours at £50 per hour discounted from our normal rate of £60 per hour. In some cases you might want some tasks to be re-prioritised, or can be re-scheduled for the following month. If its a large request, we’ll send you a quote to get your approval before we proceed. If you need a one-off set of hours we will quote accordingly before you exceed your limit.


Just bare in mind that at times updates can have unexpected side effects across your site. The possibility of an unexpected side effect will increase drastically when your site gets bigger and more complex, especially if you start to use more software components.

We will make sure you have back-ups inplace for both your site files and database before when we make any changes.

Websites can break

It’s not what you want to hear but its completely normal for a site update to break a theme, page layouts and or any other custom built elements across your site. We see this all the time.

Making updates and backups can be straightforward. But we make sure we are always prepared in case something goes wrong.

No Problem, that’s why we are here. We keep you in the loop throughout every stage of the process to make sure we are meeting your goals and expectations.

We have a full proof and transparent process which has been perfected and proven over the years. You can learn about our complete website process here: Our Website Process 

The cost of a website can vary depending on numerous factors such as functionality, web pages, design etc. Just like the cost of a car may vary.

Our website projects generally start from £1,500 for a basic business website and can range upward depending on your unique needs.

We have written an article which goes into much more detail about this how much does a website cost?

The time it takes to produce a website can depend on the size, complexity and how long it takes you to provide us with the details we will need to build your website.

A basic website typically takes around 4-6 weeks from beginning to end.

We sure do and we love doing them! For more information on our e-commerce websites please go here: eCommerce websites.

Search Engine Optimisation is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get.

There are many aspects that go into achieving good SEO, and one of the most important is the copy (text) on your website. Focus on well written, keyword rich and appropriate content is the key along with a well-built SEO friendly website.

We certainly can, a logo and branding are extremely important for your website. It helps us to define a strong but eye-catching design that will leave a lasting impression.

Just like a phone number, your domain name is your identity on the internet. Typically this would be something like yourcompany.co.uk. You will only be able to purchase something that someone else does not already own. Only you will own your domain name just like a phone number and this is to be purchased at a yearly fee. Your custom domain name like www.yourname.co.uk will be the address of your website and can also be used for business emails such as yourname@yourbusiness.co.uk. Domain names usually have yearly costs ranging from £10 – £25 a year. We offer a free .co.uk domain name for one year with every new website we build. Should you need to see if your domain name is available or want to purchase a domain name please visit our hosting website https://designboxhosting.co.uk/

Yes, when we get ready to put your website live we will require your domain name logins. Once we have these we will configure the settings with your domain name provider to tell them where your website is located in order to be seen live in the world wide web.

We accept all major credit cards such as Mastercard, Visa, Discover and Maestro or alternatively we can setup direct debit

We charge an additional £10 fee if you want to pay by cheque as this takes up more admin time which inturn means we have to charge additionally.

Yes it will. All the websites we design work on all devices. Depending on your requirements we can design and develop your site using responsive design so that the site is optimised for mobile devices which also helps for better mobile search rankings in Google. When building your site we test it on 16 common modern day devices to ensure it works as intended.

If you are on a care plan this is unlikely to occur but should the worst happen we will have backups in place, along with procedures to get the issue resolved right away!

If your not already on one of our care plans im afraid we may require a one hour deposit so that we can assess the situation, create a plan and provide a full quotation to fix your problem. If it’s something that will only take us a couple of minutes to investigate we will not charge for this and provide a quote right away but if there is a large issue we will require an assessment in order to diagnose. Please go here to make a deposit for an website issue assesment. Once a payment has been made we will begin a full assessment and then come back to you with a full quotation to resolve your website problem. After the issue has been paid for and resolved we would then advise to go on our care plans to prevent such issues from occurring in the future.

A Content Management System is a tool that allows you to update the content on your pages of your website yourself, without the need for any technical skills. A CMS will allow you to edit and add pages, images, products or blog articles to your website. No additional software is required. All you need is a web browser and an internet connection.

Yes, we do. We primarily build all of our websites on WordPress but everything we build is built for purpose. At times WordPress might not be the best option but we will define the right platform for your business when we have a meeting to go through your project brief. This will help us to identify what platform will be best for you to reach your goals and expectations.

Yes, we provide all of our clients with training on their website. We even provide online training videos which cover all of the basics you will need to know in order to get around and update your website as you please.

They certainly are, we set up every website to ensure you have the best possible chance appearing as high up in the search results as possible. We provide this to give you a strong foundation for any further SEO marketing and so that you get the best return on your investment. This includes: submitting your site to Google and other search engines so they are aware of your new site, or changes from your previous website (if you already have one). We set up Google Analytics so you can see all of your website traffic and progress and we optimise your website speed to ensure your website loads as fast as possible (we target for 1.5 seconds or less per page which helps for SEO and user experience). We set up every page with a title and description which will appear in search results and much much more.

We sure can. As part of your project, we can include social media and email marketing services on an ongoing monthly service.

Yes, we set this up for you. If you prefer to purchase your hosting and domain names yourself they can be purchased here: https://designboxhosting.co.uk/

Unfortunately no, we no longer work on external hosting providers for a matter of reasons. For reasons such as poor or cheap hosting that could slow your website down.Hosting that could be a security risk (more likely to get hacked and or damaged and stop working). Have no or limited back-ups, limited file storage or a lack of software needed for your website to run correctly and poor or confusing customer support. In a nutshell we only produce websites on our own hosting because we can ensure that you get an ultra fast website. It’s super secure so your website is less likely to hacked. It’s always backed up so should anything go wrong we can recover it for you. We can provide you with all the support you will need and we do all of this at an affordable monthly price starting from just £10 per month (depending on your requirements).