Website
back-ups
Worry less about your WordPress website breaking or going wrong. Our daily staged back-ups will make sure you never lose any content, images or files again. The peace of mind you’ve been searching for.
Wordpress Maintenance Service & Website Support Plans
Complete peace of mind that your WordPress website is being looked after and getting the attention it deserves. Our service for website maintenance in Essex is unrivalled, with constant care and consultation.
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Our website maintenance packages are here to suit your business
Complete peace of mind that your WordPress website is being looked after and getting the attention that it deserves.
General Websites
E-Commerce / Membership Websites
Essential Care Plan
£99 / Month
Peace of mind that your website is functional with software & plugin updates.
Support time: Upto an hour per month
Weekly - Wordpress, Theme & Plugin Updates
Critical Vulnerability Updates
Daily Back-ups
Standard Support SLA
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Growth Care Plan
£249 / Month
Perfect for small changes every month, essential software & security updates.
Support time & website updates:
3 hours of support time or website updates per month
3 hours of support time or website updates per month
Weekly - Wordpress, Theme & Plugin Updates
Critical Vulnerability Updates
Back-ups every 3 Hours
Monthly 30 Minute Strategy Call
Premium Support SLA
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Bolt-on hours
You can purchase blocks of hours that can be used as and when you need them. Please note. You have to be on a care plan to purchase blocks of hours.
Need more?
We support and maintain Wordpress websites of all sizes. If you are looking for a custom solution or have more than one website get in touch and the team will be more than happy to help.
Peace Of Mind
£99 / Month
Peace of mind that your e-commerce or membership website is functional with software & plugin updates.
Support time: 30 minutes of support time per month
Monthly - Wordpress, Theme & Plugin Updates
Critical Vulnerability Updates
Back-ups Every 6 Hours
Standard Support SLA
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Essential Web Care
£249 / Month
Perfect for a few small changes every month, essential software & security updates.
Support time & website updates:
3 hours of support time or website updates per month
3 hours of support time or website updates per month
Weekly - Wordpress, Theme & Plugin Updates
Critical Vulnerability Updates
Back-ups every 3 hours
Premium Support SLA
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Growth Care Plan
£499 / Month
Perfect for those looking to make some improvements every month or that require a fair amount of support
Support time & website updates:
7 hours of support time or website updates per month
7 hours of support time or website updates per month
Weekly - Wordpress, Theme & Plugin Updates
Critical Vulnerability Updates
Back-ups every hour
Premium Support SLA
GET STARTED
Bolt-on hours
You can purchase blocks of hours that can be used as and when you need them. Please note. You have to be on a care plan to purchase blocks of hours.
Need more?
We support and maintain Wordpress websites of all sizes. If you are looking for a custom solution or have more than one website get in touch and the team will be more than happy to help.
Tab Content #3
Comparing our website care plans
Suited for
General Websites
Ecommerce or Memberships Websites
Plans
Essential Care Plan
Growth Care Plan
Peace of Mind
Essential Care Plan
Growth Care Plan
Price
£99 per month
£249 per month
£99 per month
£249 per month
£499 per month
Website Updates
Support Time & Website Updates: Up To 1 Hour Per Month
Support Time & Website Updates: Up To 3 Hours Per Month
Support Time: Up to 30 Minutes Per Month
Support Time & Website Updates: Up To 3 Hours Per Month
Support Time & Website Updates: Up To 7 Hours Per Month
Monthly Strategy call
-
Monthly 30 Minute Catch-up Call
-
Monthly 30 Minute Strategy Call
Monthly 30 Minute Strategy Call
Wordpress, Theme & Plugin Updates
Monthly (Every Monday)
Weekly (Every Monday)
Monthly (Every Monday)
Weekly (Every Monday)
Weekly (Every Monday)
Critical Vulnerability Updates
Yes
Yes
Yes
Yes
Yes
Performance Optimisation
-
Yes
-
Yes
Yes
Daily Back-ups
Every 12 Hours
Every 3 Hours
Every 12 Hours
Every 3 Hours
Every Hour
Database Optimisation
Yes - Monthly
Yes - Weekly
Yes - Monthly
Yes - Weekly
Yes - Weekly
Scan & Fix any Broken Links
-
Yes
-
Yes
Yes
Spam & Revision Clean-up
-
Yes
-
Yes
Yes
Email & Phone Support
Yes
Yes
Yes
Yes
Yes
Uptime Monitoring
Yes
Yes
Yes
Yes
Yes
Daily Security Monitoring
Yes - Daily
Yes - Daily
Yes - Daily
Yes - Daily
Yes - Daily
Hack and Malware Protection
Yes - Daily
Yes - Daily
Yes - Daily
Yes - Daily
Yes - Daily
Spam Prevention
Yes
Yes
Yes
Yes
Yes
Reporting
Monthly
Weekly
Monthly
Weekly
Weekly
Support During Office Hours
* Standard SLA
* Premium SLA
* Standard SLA
* Premium SLA
* Premium SLA
* Standard SLA - Initial response within 48 hours, or 3-5 hours for high priority support
* Premium SLA- Initial response within 24 hours, or up to 2 hours hours for high priority support
* Premium SLA- Initial response within 24 hours, or up to 2 hours hours for high priority support
Website Maintenance Overview
Website
Speed & Performance
It's important that your website loads as quick as possible. We run continuous checks on your website's performance on a daily basis. We always look at ways to improve upon the websites speed and the overall user experience.
Security & 24/7 Monitoring
Relax while our team do the work. It is our job to ensure your website is protected, maintained and secure. Safeguard your site from spam, malware and other threats with daily scanning, hackers & spam denied, and website monitoring.
Website & WordPress Updates
All of the latest WordPress updates are tested and installed on your site with the utmost care. Making sure that you’re always running with the latest and most secure software to avoid compatibility issues.
Unrivalled Website Support
When we provide you with our WordPress care plans, you will get responsive support from a team of UK based WordPress specialists. We always strive to exceed your expectations with everything we do.
Experienced Professional Team
For an affordable price. We have a full team to support you and your needs. Help your website grow with tactful strategies and receive status report summaries work completed within your Maintenance Plan.
We are here to look after your website
Keeping your website up to date is critical to its performance and future success. Our WordPress maintenance service save you time & money as well as offering peace of mind, knowing your website is being taken care of by professionals.
WordPress Website Updates &
Software Improvements
Whether you simply need some small fixes, new features or large updates; we are here to help you get the most out of your website.
With website maintenance you don’t need to fuss about with the technicality of updates, pesky hackers, broken functionality, or
how to add a SEO friendly feature to your website.
That’s where we come in! We know what your website needs and how to get things done right!
With website maintenance you don’t need to fuss about with the technicality of updates, pesky hackers, broken functionality, or
how to add a SEO friendly feature to your website.
That’s where we come in! We know what your website needs and how to get things done right!
Complete peace of mind that yourwebsite is working problem free
We will monitor, backup, keep the site secure, improve the website speed, or even edit your website using allocated time that is included within your chosen plan.
We offer three wordpress website maintenance service plans that give you everything you will need to keep your website functional, working smoothly and always secure.
From small blogs to larger corporate websites, we have you covered. If you would like something more specific, get in touch and we will be happy to create a bespoke package for you.
We offer three wordpress website maintenance service plans that give you everything you will need to keep your website functional, working smoothly and always secure.
From small blogs to larger corporate websites, we have you covered. If you would like something more specific, get in touch and we will be happy to create a bespoke package for you.
Website Care Plans FAQ’s
Here are some of the common questions we get asked on a daily basis about our WordPress website care plans
Q. Who will look after my Wordpress website?
We like you to always know exactly who you’re working with. Everything is done in-house (no outsourcing) with our team based in the Southend-On-Sea, Essex, United Kingdom.
Q. What payments do you accept?
We accept Bacs & Direct debit.
We also accept all major credit cards such as Mastercard & Visa.
We do not accept Cheque payments
We also accept all major credit cards such as Mastercard & Visa.
We do not accept Cheque payments
Q. Will I still be able to update my website myself?
Of course,
Just bear in mind that at times updates can have unexpected side effects across your site. The possibility of an unexpected side effect will increase drastically when your site gets bigger and more complex, especially if you start to use more software components.
We will make sure you have back-ups in place for both your site files and database before when we make any changes.
Websites can break
It’s not what you want to hear but its completely normal for a site update to break a theme, page layouts and or any other custom built elements across your site. We see this all the time.
Making updates and backups can be straightforward. But we make sure we are always prepared in case something goes wrong.
Just bear in mind that at times updates can have unexpected side effects across your site. The possibility of an unexpected side effect will increase drastically when your site gets bigger and more complex, especially if you start to use more software components.
We will make sure you have back-ups in place for both your site files and database before when we make any changes.
Websites can break
It’s not what you want to hear but its completely normal for a site update to break a theme, page layouts and or any other custom built elements across your site. We see this all the time.
Making updates and backups can be straightforward. But we make sure we are always prepared in case something goes wrong.
Q. My website is broken will a care plan fix it?
If you are on a care plan this is unlikely to occur but should the worst happen we will have backups in place, along with procedures to get the issue resolved right away!
If your not already on one of our care plans you will need a one-off website evaluation and tune-up service. We will assess the situation, create a plan, if we can solve in 2 hours we will get this resolved for you if not we will provide a full quotation to fix your issue.
Request your website tune-up & evaluation service
If your not already on one of our care plans you will need a one-off website evaluation and tune-up service. We will assess the situation, create a plan, if we can solve in 2 hours we will get this resolved for you if not we will provide a full quotation to fix your issue.
Request your website tune-up & evaluation service
Q. Am I locked into a contract?
Absolutely. We are passionate about your website and business, so we will be sad if you go. We don’t want lock anyone into a plan should they not want to be in one. You can request a cancellation via email and we will let you know what licenses you will need to purchase and will immediately stop your next payment.
Q. What are your support hours?
Our support hours can depend on which support plan you are on. Our normal working hours are 9:00am – 5:30pm GMT (we are based in Essex UK) Monday-Friday, depending on the time of year.
Q. What if I need more hours or more support?
If you have website requests that require more than your dedicated monthly time, we’ll let you know. We provide offers for bulk hours to be purchased. If you purchase bulk hours you can roll any unused time and use it at a later date. If it's a large request, we’ll send you a quote to get your approval before we proceed. If you need a one-off set of hours we will quote accordingly before you exceed your limit.
Q. Do you offer web hosting?
We sure do, to find out more please go to our Wordpress website hosting page
Q. My site was built elsewhere can I be on a care plan?
Yes, your website will need to have been built on WordPress and we will require all of your CMS, Hosting & FTP login details in order to begin.
Let us help improve your website
Like what you see? Give us a call and start your project today.
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