1. Payment Methods: We accept the following payment methods for all invoices:
Bank Transfer – Details provided on the invoice.
Debit/Credit Card – Processed securely via Stripe.
Direct Debit – Available through GoCardless.
Klarna – Buy now, pay later (subject to Klarna’s approval and terms).
2. Payment Due Date & Currency:
All invoices are due within 60 days from the invoice date, unless otherwise agreed in writing.
All invoices are issued in GBP (£). If a client pays in a different currency, they are responsible for exchange rate differences and bank fees.
International payments may take longer to process, and clients must ensure timely transfers to meet invoice due dates.
Prices are exclusive of VAT, unless stated otherwise.
3. Deposit Requirements:
A deposit may be required before work begins. The deposit amount and terms will be specified in the proposal or contract.
Deposits secure your project in our schedule and ensure the allocation of necessary resources.
All deposits are non-refundable, as they cover initial planning, research, and administrative costs.
If a project is cancelled by the client after the deposit has been paid, but before work has commenced, the deposit will not be refunded. However, depending on the circumstances, a credit may be applied to future work at the discretion of Design Box Limited.
4. Late Payments & Fees: If payment is not received within 30 days from the invoice due date, the following will apply:
Service Suspension – Any ongoing services may be suspended, and future work withheld until payment, including any late fees, is received.
Late Payment Interest – Statutory interest will be charged at 8% above the Bank of England base rate, calculated daily on the overdue balance, in line with the Late Payment of Commercial Debts (Interest) Act 1998.
Late Payment Fees – A fixed charge may also be applied as permitted by law:
£15 for invoices up to £250
£40 for invoices between £251.01 – £999.99
£60 for invoices between £1,000 – £9,999.99
£100 for invoices of £10,000 or more
Debt Recovery Costs – If an invoice remains unpaid, we will escalate the matter through legal proceedings and/or a debt collection agency. Any associated legal or recovery costs will be added to the outstanding balance.
Payment Allocation – Partial payments will be applied first to the oldest outstanding balance.
5. Chargebacks & Disputed Payments:
Clients must attempt to resolve any disputes with Design Box Limited before initiating chargebacks or disputes with their bank or payment provider.
Chargebacks filed without prior written communication may result in:
Immediate suspension of all current and future work.
Debt recovery actions, including legal proceedings, with any associated costs added to the outstanding balance.
An administrative fee to cover handling costs.
Fraudulent or unjustified chargebacks may result in permanent refusal of future work.
6. Project Delays Due to Non-Payment: Failure to make payment on time may result in project delays. Design Box Limited is not responsible for missed deadlines due to late payments.
7. Payment Plans:
Payment plans may be available for larger projects and will be outlined in the proposal or contract.
Clients must adhere to the agreed instalment schedule.
Late or missed instalments may result in:
i. Paused or suspended work until payments are up to date.
ii. Additional late payment fees.
iii. The full remaining balance becoming immediately due if payments are overdue by more than 30 days.
Ownership or access to completed work will not be granted until the final payment is received.
8. Disputes & Queries: Any invoice disputes must be raised within 7 days of receipt. Failure to raise a dispute within this timeframe will be considered acceptance of the invoice.
9. Cancellation Policy:
Before Work Begins – Clients may cancel their project before any work has started. However, any upfront payments or deposits are non-refundable unless otherwise agreed.
After Work Has Started – Once work has commenced, clients remain responsible for payment for the work completed up to the cancellation date. No refunds will be issued for work already carried out.
Project Pauses & Delays – If a client requests to pause or delay a project after work has begun, additional fees may apply to resume the work at a later date.
Exceptional Circumstances – In rare cases where Design Box Limited is unable to fulfil the agreed services, a partial or full refund may be considered at our discretion.
How to Cancel – All cancellation requests must be submitted in writing and will be reviewed on a case-by-case basis.
10. Refund Policy: Due to the nature of our services, payments are non-refundable, except in exceptional circumstances:
If work has been carried out according to the agreed brief, contract, or proposal, no refund will be issued.
A refund may only be considered if Design Box Limited fails to deliver what was contractually agreed.
Any refund requests must be submitted in writing and will be assessed on a case-by-case basis.
11. Confidentiality & Data Protection in Payment Processing:
All payments are processed securely through trusted third-party providers (e.g., Stripe, GoCardless, Klarna).
Design Box Limited does not store or have direct access to client payment details.
Any personal or payment information shared will be handled in accordance with our Privacy Policy and applicable data protection laws.
12. All outstanding invoices must be paid in full before the completion, delivery, launch, or handover of any project or work.
13. Acknowledgment of Terms: By engaging our services, making a payment, or approving work, you agree to these payment terms. It is the client’s responsibility to review and adhere to these terms before proceeding with any services.
